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27th Annual Canadian Society of Echocardiography Hybrid Weekend (CSE 2025) | Marriott Downtown at CF Toronto Eaton Centre, Toronto, ON | May 1 to 3, 2025

Live Chat

Live Chat Hours
Friday, April 19: 12:00-17:30
Saturday, April 20: 07:30-17:00
Sunday, April 21: 07:30-13:30

VIRTUAL AUDIENCE: FAQs

1. I can’t login to the Web App, what do I do?
Contact our support team via the Live Chat option on this page. The team will send you a new password via Live Chat during the LIVE event hours or email you a new password if you are submitting your request outside of these hours. Once you are logged in you can go to “My Profile” then “Password” to create your own password. Our team will be live during these hours:
Thursday, May 1 - 12:00-17:30
Friday, May 2 - 07:30-17:00
Saturday, May 3 - 07:30-13:30
2. Where can I consult the program agenda?
Click on Program either in the menu bar or the Dashboard of the Web App.
3. How do I access a live session?
First, make sure to login into the Web App with your email address and the password you created when you created your account to register to the conference.
On the Dashboard click on “Live” and then click on the session you would like to join. You will then see the video livestream which you can start and stop.
4. How do I ask a question to a Plenary speaker?
Once you access the live stream, you will see a text book where you need to enter your name and then click on the blue button "Join audience". You will then see the Q&A icon and the Chat icon appear on the right side of the video.
Please submit your questions in the Q&A box. You will see the submitted questions from other participants. If you have the same question, simply give that question a thumbs up. The moderator will then see which questions are the most popular ones. The moderators will do their best to answer as many questions as possible.
5. Can I chat with other participants?
Yes, once you enter your name and click on the blue button "Join audience", you will see the "Chat" icon appear.
There you can post your general comments or simply say hello to your colleagues who are attending virtually.
If you wish to connect with another participant, please visit the "Attendees" section of the Web App.
6. How does the Chat at the Help Desk work?
  • When one of our staff is online, you will be able to simply start chatting with the person online and ask your question. Our team will be live during these hours:
    Thursday, May 1 - 12:00-17:30
    Friday, May 2 - 07:30-17:00
    Saturday, May 3 - 07:30-13:30
  • When our staff is not online, you will see a form (name, email and message) to submit your question. We will get back to you as soon as possible by email. In-person participants can simply visit the staff at the registration desk.
7. Do I need to check-in anywhere in order to get my CME credits?
When you log into the Web App, the system creates a time stamp which we will use as your check-in. You therefore don't need to take any action.
To receive your Certificate of Attendance to CSE 2025, you must complete the evaluation form at the link below, including a global evaluation as well as speaker evaluations, by May 16. All participants who have completed the evaluation form will receive their certificate by email by May 31. After May 16, please complete the evaluation and contact the Conference Secretariat at This email address is being protected from spambots. You need JavaScript enabled to view it..

ALL PARTICIPANTS - FAQs

1. Do I need to check-in daily in order to get my CME credits?
Onsite in-person participants do NOT need to sign in.
Virtual participants don't need to sign-in either as the web app tracks your participation when you login.
2. How many Credits can I claim?
Accreditation Statement – Royal College of Physicians and Surgeons of Canada
This event is an accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians & Surgeons of Canada and approved by the Canadian Cardiovascular Society. You may claim a maximum of 16.5 hours for in-person attendance or 16.25 hours for virtual attendance.
Asynchronous viewing of the event recordings allows you to claim up to 0.5 credits per hour (see more detailed information below). You must be registered to the event prior to April 25 to be able to access the online content. Please claim credits commensurate with the extent of your participation in CSE 2025.

International Accreditation
The CSE Hybrid Echo Weekend in-person or hybrid option offers 16.5 hours of Section 1 MOC credits with the Royal College of Physicians and Surgeons of Canada and this activity is also eligible for credits within the following accreditation systems: American Medical Association (AMA), European Union of Medical Specialists (UEMS), Qatar Council for Healthcare Practitioners (QCHP), and European Board for Accreditation in Cardiology (EBAC).

Accreditation for Sonographers
This activity has been reviewed and approved by Sonography Canada. Participants may claim up to 16.5 Sonography Based CPD Credits for completing this activity.
CPD Reference #: 2025-528

Technologues du Québec:
Les participants peuvent réclamer jusqu'à 19 heures avec l'OTIMRO pour avoir réalisé cette activité.
3. How do I complete the evaluations?
On your Dashboard, go to "Evaluation". Then click on the link that will take you to SurveyMonkey. This survey is set-up so that it can be completed progressively.
4. How do I receive my Certificate of Attendance / CME certificate?
To receive your Certificate of Attendance to CSE 2025, you must complete the evaluation form, including a global evaluation as well as speaker evaluations, by May 16. All participants who have completed the evaluation form will receive their certificate by email by May 31. After May 16, please complete the evaluation and contact the Conference Secretariat at This email address is being protected from spambots. You need JavaScript enabled to view it..
5. How do I message another attendee?
Go to the "Delegate Connect" icon on your Dashboard and search for the name of the person you would like to contact. Then click on the “Details” button next to their name. If the person agreed to be contacted by other participants, you will see a button “Contact by Email”. When you click on this button you will be able to send a message to the person. You will not see the person’s email address but the message will be sent to their email as well as to their inbox in the Web App.
6. Where can I update my privacy setting?
On your Dashboard click on “My Settings” then go to “Privacy” and you will be able to choose if you appear in the delegate list and if other attendees can message you.
7. I don’t want other attendees to email me, what do I do?
On your Dashboard click on “My Settings” then go to “Privacy” and you will be able to choose if you appear in the delegate list and if other attendees can message you.
8. Where can I update the information that’s displayed in my profile in the attendee list?
On your Dashboard, go to "My Settings” then go to "Profile“ to update your affiliation etc.
9. Who do I contact if I have any questions that are not answered in this FAQ?
Please chat with our support team on this page. If nobody is online at the moment you try to reach us, please send a message and we’ll get back to you as soon as possible.
9. Where can I find the recordings?
Available recordings will be posted within the Program section, NOT in the LIVE section of the Web App. The recordings will be released in two phases.
Phase 1: Morning blocks will be posted during lunch time and afternoon blocks will be posted at the end of the day.
Phase 2: Within one week of the conference, individual session presentations will be add in the Program section.